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Last Updated: [1/8/2026]

Soup for Hope (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when interacting with our website and services.

This Privacy Policy explains what information we may collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Organization or company name
  • Information submitted through contact, volunteer, partnership, or programme forms
  • Event registration information
  • Donation-related information
  • Communications you send to us
  • Information you voluntarily provide when participating in our programmes or activities

We may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use information we collect to:

  • Respond to your questions and enquiries
  • Communicate with you about our programmes and activities
  • Process volunteer, partnership, event, or support requests
  • Provide information or resources you have requested
  • Improve our website and services
  • Understand how visitors use our website
  • Communicate updates, opportunities, or relevant information where you have consented to receive such communications
  • Maintain the security and functionality of our website

We will not use your personal information for purposes that are materially different from those described here without appropriate notice or consent where required.

3. Information Sharing

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our website and deliver services, such as:

  • Website hosting providers
  • Website analytics providers
  • Email communication platforms
  • Event registration services
  • Payment or donation processors
  • Other technology providers that support our operations

Where appropriate, these providers are expected to handle information in accordance with applicable privacy and security requirements.

We may also disclose information when required by law or when reasonably necessary to protect our rights, users, or the security of our website.

4. Donations and Payments

If you make a donation or payment through our website, your payment information may be processed by a third-party payment provider.

Soup for Hope does not intend to store complete payment card details on its own website servers.

Payment providers may collect and process information according to their own privacy policies and terms.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better experience.

Cookies may help us understand information such as:

  • Which pages visitors use
  • How visitors navigate the website
  • General website traffic patterns
  • Whether website features are functioning properly

You may be able to control or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

 

6. Third-Party Websites

Our website may contain links to websites operated by third parties, including social media platforms, healthcare organizations, research institutions, event services, or other partners.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of those websites before providing them with personal information.

7. Children’s Privacy

Our website is not specifically directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

8. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate records, fulfill legal or operational requirements, resolve disputes, and enforce our agreements.

The specific retention period may vary depending on the type of information and why it was collected.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Opt out of certain communications
  • Ask questions about how your information is being used

To make a privacy-related request, contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, programmes, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us.